Accessing Banner Release Notes in the Ellucian Customer Center

This article provides step-by-step instructions for department functional leads on accessing and navigating Banner release notes in the Ellucian Customer Center, including how to log in, filter results, find relevant updates, and subscribe for notifications.

Overview

To access Banner Documentation for release notes related to testing purposes, visit the Ellucian Customer Center at the following link:
Ellucian Customer Center

You will need an Ellucian account to log in. If you do not have an account, please submit a Banner ticket to request access.

Navigating to Banner Release Notes in the Customer Center

• Step 1: Log in to the Ellucian Customer Center

  • Click on Customer Login.

    
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  • Sign in using your Ellucian credentials.

    

• Step 2: Access the Release Notes

  • Select the Support menu.
  • Click on Releases under the Release Information section.
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  • Use the filters on the left to narrow down results. At a minimum, filter by Banner.

  Step 3: Find Relevant Release Information

  • Application Services will provide release number information with each monthly scheduled maintenance window:

    • Point releases or patches: Announced at least 1 week in advance.

    • Major module releases: Announced at least 2 weeks in advance.

  • Use the Keyword Search bar to search by release number.

    
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  • Click on the product number in the first column (hyperlink) to access detailed release information.

    
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• Step 4: Review Release Notes

  • Review available product documentation.
  • Check for any related defects or enhancements.
  • The Target GA Date field refers to the scheduled general release date.

• Step 5: Subscribe for Updates

  • To receive email notifications about updates, click ‘Subscribe’ in the top-right corner of the product update page. This ensures you receive alerts when changes or new notes are added.