1. Log in to the RingCentral Online account.
2. Go to the Admin Portal > Users > User List > Users With Extensions.
3. Select the User who will be monitoring calls.
4. Go to Phones & Numbers > Phones.
5. Click Presence.
6. On the Appearance tab, click Select a User.
7. Select the User who will be monitored.
8. Click Done.
9. To add more users, repeat Steps 3 to 8.
10. To replace a user with another, click Change User.
11. Click Delete to remove a user from the list.
12. Enable or disable the following settings in order to use all call monitoring features on the Presence screen:
• Ring my phone when any user I am monitoring rings
• Enable me to pick up a monitored line on hold
13. Click Preview on my phones. A visual representation of how the Users will be displayed on your RingCentral Phone or desk phone appears.
14. Click Done to exit the screen.
15. Click Save.
16. Click Yes to reboot your phones.
Users who can monitor calls will now be able to use easy to access buttons on the phone for call monitoring. Presence settings will also apply to other desk phones associated with the extension. Check the list of Presence-capable phones for more information.