Getting Started with Live Chat

A complete online training on the Live Chat platform is available at livechat.get-counseling.com.

Navigating the Admin

• Navigating the Admin System

• Navigating the Active Conversations Dashboard 

• Navigating the Live Chat Transcripts 

• Navigating to the Live Chat Analytics 

• Navigating the Who’s Online Page

• Navigating the Contract Limits page for Live Chat Agents

Getting Started as a Live Chat Agent

• How do I get started as a Live Chat Agent? 

• Making Yourself Available 

• Set Live Chat Agents available by office 

• Using the Chat Queue and Assignment Management Pane

Chatting with your community

• Using the Individual Chats Pane 

• Using Canned Responses 

• Using the Suggested Content Pane 

• Integrating Zoom for Live Chat

Have questions, check out the Contacting Live Chat Support article for more information.