A complete online training on the Live Chat platform is available at livechat.get-counseling.com.
Navigating the Admin
Navigating the Admin System
Navigating the Active Conversations Dashboard
Navigating the Live Chat Transcripts
Navigating to the Live Chat Analytics
Navigating the Who’s Online Page
Navigating the Contract Limits page for Live Chat Agents
Getting Started as a Live Chat Agent
How do I get started as a Live Chat Agent?
Making Yourself Available
Set Live Chat Agents available by office
Using the Chat Queue and Assignment Management Pane
Chatting with your community
Using the Individual Chats Pane
Using Canned Responses
Using the Suggested Content Pane
Integrating Zoom for Live Chat
Have questions, check out the Contacting Live Chat Support article for more information.