***NOTE: IF YOU HAVE NOT SET UP YOUR ACCOUNT IN PORTALGUARD FIRST, PLEASE CLICK HERE FOR INSTRUCTIONS ON HOW TO DO SO***
- If you have locked out your account or have forgotten your password, please visit the IVC Portalguard Page.
- Once there, you can click on Forgot Password?
![](https://imperial.teamdynamix.com/TDPortal/Images/Viewer?fileName=baf7fdf2-1f76-4f17-a6db-dc21c2926284.PNG)
3. You will next be prompted to enter your IVC e-mail so that you can view the options currently available to you. Please enter your e-mail nd click continue.
![](https://imperial.teamdynamix.com/TDPortal/Images/Viewer?fileName=c010289a-84e1-4093-b1e5-829609edbb85.PNG)
4. You will next be show the End-User Self Service screen. Here your e-mail address will be show and you can select the option to Reset Forgotten Password.
![](https://imperial.teamdynamix.com/TDPortal/Images/Viewer?fileName=4400e7f7-5708-43c0-b1d6-1f9ead19e97e.PNG)
5. Once you have selected Reset Forgotten Password, a One Time Passcode (OTP) will be emailed to a backup e-mail you selected during the Portalguard setup of your account. This e-mail can sometimes be sent to the Junk folder in your e-mail, so if you do not see it in your inbox please check there as well. Once you have the OTP enter it in the prompt and select Continue.
![](https://imperial.teamdynamix.com/TDPortal/Images/Viewer?fileName=6fd2d2ff-bd73-47c4-8c90-3b1fa6e599ca.PNG)
6. Once you have correctly entered the OTP, you will finally be prompted to enter a new password. Please make sure to follow the Password Complexity Rules. Enter your password a second time to confirm and select continue. You have now successfully reset your password.
![](https://imperial.teamdynamix.com/TDPortal/Images/Viewer?fileName=521fc331-1727-4af3-bd18-6c8b4aea2f85.PNG)