How to Reset Your Microsoft Sign-In Session

Applies To

• Banner Self‑Service (WebStar)

• Microsoft Single Sign-On (SSO) via **Microsoft Entra ID

What’s happening?

Since our recent migration to Microsoft Entra, some users may experience intermittent issues accessing Banner Self-Service, even when their credentials and permissions are correct.

This behavior is typically caused by persisting browser or Microsoft authentication sessions, where cached sign-in data does not refresh correctly.

While our IT team continues investigating a permanent fix, the steps below have proved temporarily effective in forcing a clean authentication session and restoring access.

⭐ Most Reliable Workaround (Recommended)

Short on time? Start here.
This method has proven to be the most reliable way to trigger a fresh sign-in session and bypass cached SSO data.

1. Open a Private / Incognito browser window
   Microsoft Edge:
   
   Google Chrome:

   

2. Go to https://myapps.microsoft.com

3. Enter your IVC login information as usual

4. Complete Multi-Factor Authentication (MFA) when prompted

5. Launch WebStar (Banner Self-Service) from MyApps
   

✅ This process forces Microsoft to create a brand-new authentication session and avoids cached sign-in data.

🔄 Additional Recommended Workaround: Force a Fresh Microsoft Sign-In Session

Follow all steps in order for best results.

Step 1: Sign out of Microsoft everywhere

• Go to https://myapps.microsoft.com

• Click your profile icon (top-right)

• Select Sign out
  
  

👉 This clears your active Microsoft web session.

Step 2: Sign out of WebStar (Banner Self-Service)

• If WebStar is open, sign out completely
  

• Close all WebStar / Banner tabs

Step 3: Clear your browser cache and close your browser

• Clear your browser’s cache
  (Select Time range: All time and clear everything except Passwords and Autofill data)
  👉 Article - How to Clear Your Browser C...

• After clearing the cache, close all browser windows completely

• Re-open a new browser window
  (Do not reuse existing tabs)

Step 4: Restart or power off your computer

• Restart your computer, or power it off completely and turn it back on

• This helps ensure any remaining background browser or authentication processes are fully cleared before signing in again

Step 5: Go back to MyApps and sign in again

• Visit https://myapps.microsoft.com

• You should be prompted to select an account

• Choose your Microsoft account

• Enter your IVC login information as usual

• If prompted, complete Multi-Factor Authentication (MFA)

✅ MFA is a good sign — it means a new authentication session is being created.

Step 6: Launch WebStar (Banner Self-Service) from MyApps

• Click the WebStar tile
  

• Verify you can now access your Self-Service links normally

🛠️ Additional Technical Troubleshooting (Advanced)

If issues persist after completing the steps above, try the following.

Fully terminate the browser (Windows)

Browsers on Windows may continue running background processes after being closed.

1. Press Ctrl + Shift + Esc to open Task Manager

2. Under Processes, find your browser:

   • Microsoft Edge

   • Google Chrome

   • Mozilla Firefox

3. Select the browser and click End task

4. Reopen the browser and retry signing in through https://myapps.microsoft.com

👉 This ensures no background authentication processes remain active.
 

⚠️ Important Notes

• Simply refreshing the page does not reset SSO

• Being signed into multiple Microsoft accounts (work + personal) in the same browser can increase issues

• These steps may need to be repeated if caching resurfaces later

Still having trouble?

If access issues persist after following all steps above, please contact the IT Helpdesk and include:

• Which browser you’re using

• Whether MFA was triggered

• The exact error message, if one appears

We appreciate your patience as we continue improving reliability following the Entra migration.